Frequently Asked Questions
Everything you need to know about sustainable shopping and our flexible service.
How does the flexible shipment service work?
We offer a flexible recurring shipment model to ensure you never run out of essentials. You can customize your delivery frequency, skip a month, or cancel anytime through your account settings.
Are your products truly eco-friendly?
Every product we carry meets strict standards for being non-toxic, effective, sustainable, and cruelty-free. We prioritize plastic-free packaging and carbon-neutral shipping.
What is your return policy?
We want you to love your home. If you are unsatisfied with a product, you can return it within 30 days of receipt for a full refund or exchange, no questions asked.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking link. You can also view your order status and history directly in the 'My Orders' section of your profile.
Do you offer international shipping?
Currently, we ship to all addresses within the contiguous United States, as well as Alaska and Hawaii. We do not offer international shipping at this time.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.